RedEarth Hotel - Cnr Rodeo Drive & West Street, Mount Isa QLD Australia • Free Call: 1800 603 488 or (07) 4749 8888

Terms Conditions

Infinity Reward members enjoy benefits throughout our three industry leading venues, Isa Hotel, RedEarth Hotel and Liquor Warehouse.
 Infinity Rewards Conditions RedEarth Hotel Membership Terms & Conditions 1-5

1. Only one membership permitted per person.
2.  Infinity Rewards RedEarth Hotel joining membership is free.
3.  The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse may refuse any application for membership.
4.  The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse may terminate a membership in the Loyalty Program without notice for any reason including, without limitation, if the member:
– Fails to comply with these Infinity Rewards conditions and terms of membership.
– Abuses any privilege accorded to the member under the loyalty program.
– As a result of any misleading information or misrepresentations.
– Furthermore if no player activity recorded on the card for a period longer than Six (6) months.
5.  The decisions of management in relation to the operation of the reward/loyalty system are final.

Infinity Rewards Conditions RedEarth Hotel Membership Terms & Conditions 6-10

6.  Infinity Rewards RedEarth Hotel player loyalty cards are not credit or charge cards. Are not transferable and remain the property of The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse.
7. Members cannot transfer points between accounts to accumulate a required total.
8.  Only one membership card redemption per transaction.
9.  Points can only be redeemed for food and beverage at The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse. Valid Photo ID may be required upon redemption of points. Points are accrued in the following locations: The Isa Hotel: Rodeo Bar and Grill, Gaming Room and gaming machines, RedEarth Cocktail Lounge and Restaurant, RedEarth liquor outlet and/or the Liquor Warehouse.
10.  Any tax, liability or and duty arising from a member’s participation in the Loyalty Program is the responsibility of the member.

Infinity Rewards Conditions RedEarth Hotel Membership Terms & Conditions 11-16

11.  Gaming points are earned on the basis that at least one standard point is issued for every Five (5) dollars turnover. From time to time, bonus points may be issued in addition to standard points under specially advertised promotions or competitions.
12.  Food, Beverage (Including bottleshop) points are received at 1 point per dollar spent
13.  Points can only be earned on a membership card for individual purchases, i.e. no company chargeback can be used towards individual membership points earning.
14.  Especially relevant Infinity Reward points are valued at 100 points = $1 in Australian Currency.
15.  It is the member’s responsibility to ensure their membership card is properly inserted into the card reader and is generating bonus points. Furthermore any play accumulated without your card properly inserted will not generate points. Bonus points are displayed on the screen of your machine as they accrue.
16.  Management reserves the right to adjust all points, promotional prize tickets and gift vouchers of any member resulting from malfunction, operation error or any kind of misrepresentation.

Infinity Rewards Conditions RedEarth Hotel Membership Terms & Conditions  17-24

17.  Management holds no responsibility for loss of points or prizes due to the malfunction of the Player Loyalty System.
18.  Bonus points, prizes, complimentary gifts and promotions are subject to change without prior notice.
19.  Members of the loyalty program will receive their first card free of charge. Reissuing a new card will result in payment of Two (2) Dollars.
20.  Card holders cannot authorise others to use or claim prizes on their card.
21.  Management will not be held responsible for any loss or damages incurred by members, directly or indirectly relating to their membership card.
22.  Members must be over 18 years of age to participate in the loyalty program.
23.  It is the card holder’s responsibility to notify the venue of any change of address, in addition to any lost, stolen or damaged card.
24.  The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse determine Loyalty benefits and privileges which may vary or change without notice.

Infinity Rewards Conditions RedEarth Hotel Membership Terms & Conditions 25-30

25.  Members forfeit of ALL POINTS in the case of self-exclusion and or barring.
26.  Infinity Reward vouchers must be used prior to the stated expiry. While vouchers are only valid when redeemed by the designated member.
27.  Points will finally expire automatically Twelve (12) months after the point accrual date.
28.  While in the case of the death of a member, his/her benefits and privileges (including points) will lapse automatically.
29. Infinity Rewards Isa Hotel loyalty program is conducted in accordance with The Isa Hotel, RedEarth Hotel and/or the Liquor Warehouse Privacy Policy. Therefore this policy complies with the Privacy Act and relates to the collection, storage and use of personal member information. Upon request a copy maybe viewed.
30.   Finally use of your membership card indicates acceptance of the Rules to the Infinity Reward Conditions and Terms as stated above.